Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
We offer a 7-days money back guarantee (from received date) for defective products. Email/ WhatsApp your intent for a product return. After the confirmation customer will receive the refund within 5-7 working days.
Return and Exchange
For size exchange, please communicate with us before return the item to check stock avaibility.
The returned goods/products will be checked with the receipt/ invoice together and the goods should be in the good condition. The packaging should also be in original condition in original shipping packaging as received. If the goods/products has been used or damaged by the customer, there will not be any refund/ exchange.
Once we’ve confirmed the goods/products and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 3 – 5 working days.
Sonicbike.my will also not be responsible if your shipment is lost during the return transit.
To return your product(s), please send the whole product(s) back with its original packaging to:
Should you have any questions or doubts, please contact us via:
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